These are the main reasons why we collect and use data about our users:
-To show you content that is relevant to you and improve your experience on our site
-To provide the services you sign up for, such as our email marketing material
-To carry out marketing analysis and send you communications when we have your permission, or when permitted by law
-To enable us to show advertising on our site
We think carefully about our use of personal data, and below you can find the details of what we do to protect your privacy.
This policy covers, among other topics:
-Information about your rights and our obligations
-Clarity about our dealings with you and transparency about how we collect and use your personal data
-Commitments on how we protect your personal data
-Commitments on how we will facilitate your rights and respond to your questions.
We will continue to examine how we can provide more clarity to our users about our use of data.
Personal data is any information about you by which you can be identified. This can include information such as:
-Your name, date of birth, email address, postal address, phone number, mobile number;
-Debit card details;
-Information about your device (such as the IP address, which is a numerical code to identify your device that can provide -Information about the country, region or city where you are based); and
-Information relating to how you use our website and email marketing communications
Who we are and how to contact us
The data controller for our website and email marketing communications operates out of Richmond Library Annexe, Quadrant Road, Richmond, TW9 1DH. This means that we are responsible for deciding how and why we hold and use your personal data. If you want to contact us, you can message us above these matters, you can email us at firstname.lastname@example.org
What personal data we collect and how we use it
We collect personal data when you sign up for our email marketing communications and when you browse our website. This information is used to provide our content to you, analyse how visitors use our website and may inform our advertising strategy.
When you register for our email marketing communications we collect:
-Your email address;
-Your IP address – a numerical code to identify your device and which can provide information about the country, region or city where you are based;
-Your browsing history of the content you have visited on our website, including information on how you were referred to our website via another website; and
-Details of your devices, for example, the unique device ID, unique advertising ID and browsers used to access our content.
We will not collect special categories of data – such as information about your race, political opinions, religion, health or sexual orientation – unless you have chosen to provide that information to us.
Posting comments on our site
When you comment publicly on an article on our site, the information you post and the name you provide are publicly visible. This information can be viewed online and collected by other people. We are not responsible for the way these other people may use this information. When commenting on an article, we strongly recommend you avoid sharing any personal details, and especially information that can be used to identify you directly such as your name, age, address and name of employer. We are not responsible for the privacy of any identifiable information that you post
How we collect personal data
We collect personal data when you:
-Pay for our services;
-Attend our events;
-Enter our competitions and surveys;
-Sign up to our marketing communications emails;
-Post comments on our website;
-Use mobile devices to access our content;
-Access our sites, through cookies and other similar technology; and
-When you contact us via email, social media, our website or when you mention us on social media.
Why we use your personal data
We use personal data collected through our website, email marketing communications and social media channels for a number of purposes, including the following:
-To provide the services you sign up for, such as sending out details of relevant properties and contracts. We also use the personal data for related internal administrative purposes – such as our accounting and records – and to make you aware of any changes to our services.
-To send marketing communications when we have your permission, or when permitted by law.
-To improve our email marketing communications, we use a platform called MailChimp and use their in-built technology to confirm whether you have opened a marketing email or clicked on a link in the email.
-For statistical purposes such as analysing the performance of our website and email marketing communications and to understand how visitors use them.
-To respond to your queries and to resolve complaints.
-For security and fraud prevention
-To comply with applicable laws and regulations.
Legal grounds for using your personal data
We will only use your personal data where we have a legal ground to do so. We determine the legal grounds based on the purposes for which we have collected and used your personal data. In every case, the legal ground will be one of the following:
Consent: For example, where you have provided your consent to receive email marketing communications from us. You can withdraw your consent at any time. In the case of marketing emails you can withdraw your consent by clicking on the “Unsubscribe” link at the bottom of the email.
Our legitimate interests: Where it is necessary for us to understand our website visitors, promote our services and operate our website and email marketing communications efficiently for the creation, publication and distribution of content – both online and in print form, globally. For example, we will rely on our legitimate interest when we analyse what content has been viewed on our sites, so that we can understand how they are consumed. It is also in our legitimate interest to carry out marketing analysis to determine what products and services may be relevant to the interests of our website visitors.
Performance of a contract with you (or in order to take steps prior to entering into a contract with you): For example, where you have decided to proceed with buying a property we need to use your contact details in order to progress with the purchase.
Compliance with law: In some cases, we may have a legal obligation to use or keep your personal data.
Security of your personal data
We have implemented appropriate technical and organisational controls to protect your personal data against unauthorised processing and against accidental loss, damage or destruction. Unfortunately, sending information via the internet is not completely secure. Although we will do our best to protect your personal data once with us, we cannot guarantee the security of any personal data sent to our site while still in transit and so you provide it at your own risk.
Who we share your personal data with
We do not share your personal data with other people or organisations that are not directly linked to us except under the following circumstances:
-We may share your data with other organisations that provide services on our behalf such as for example, an event management firm that we may hire to facilitate the running of an event
-We may reveal your personal data to any law enforcement agency, court, regulator, government authority or other organisation if we are required to do so to meet a legal or regulatory obligation, or otherwise to protect our rights or the rights of anyone else.
-Any organisations which access your data in the course of providing services on our behalf will be governed by strict contractual restrictions to make sure that they protect your data and keep to all data privacy laws that apply. We may also independently audit these service providers to make sure that they meet our standards.
We will not share your personal data with anyone else for their own marketing purposes unless we have your permission to do this.
Some of our webpages may, in the future, use social plug-ins from other organisations (such as the “Facebook Recommend” function, Twitter’s retweet function, Google+ function). These other organisations may receive and use personal data about your visit to our website. If you browse our website, information they collect may be connected to your account on their site. For more information on how these organisations use personal data, please read their privacy policies.
How long we keep your personal data
How we may contact you
In order to facilitate any agreement we may have come to during any discussions we may have had, we may communicate with you via email about arrangements made – for example, if you decide to purchase a property and contact us via our website, providing your email address, we may then email you to arrange a time to then have a phone call.
Email marketing communications
If we have your permission, we may send you materials we think may interest you, such as information on property investment, specific properties we find – that we believe you would be interested in, surveys or competitions.
You can decide not to receive these emails at any time and will be able to “Unsubscribe” directly by clicking a link in the email.
Responding to your queries or complaints
If you have raised a query or a complaint with us, we may contact you to answer your query or to resolve your complaint.
Cookies and similar technology
When you visit our sites, we may collect personal data from you automatically using cookies or similar technology. A cookie is a small file that can be placed on your device that allows us to recognise and remember you.
When you browse our website, some of the cookies and similar technology we place on your device are advertising cookies, so we can understand what sort of content you are interested in.
We do not collect or use information such as your name, email address, postal address or phone number for personalised online advertising.
We may also share online data collected through cookies and similar technology with advertising platforms. This means that when you are on another website, you may be shown advertising based on your browsing patterns on www.buytolethunter.com.
Online retargeting is another form of online advertising that allows us and some advertising partners we work with to show you advertising based on your browsing patterns and interactions with a site away from ours.
For example, if you have visited our website and then leave to go to another site, you may start seeing adverts from our website on this other site in the event that we are conducting advertising at that time. This technology allows companies to advertise to you if you leave their website without making a purchase.
Advertising that we place on our site or on other sites
We may also use personalised online advertising to promote our own products and services. This means that you may see advertising for our products and services on our website and when you are on other, third party websites, including social media platforms.
Your rights with regard to the personal data that we hold about you
You can contact us with regard to the following rights in relation to your personal data:
-If you would like to have a copy of the personal data we hold on you or if you think that we hold incorrect personal data about you, please email the Data Protection Officer at email@example.com. We will deal with requests for copies of your personal data or for correction of your personal data within one month. If your request is complicated or if you have made a large number of requests, it may take us longer. We will let you know if we need longer than one month to respond. You will not have to pay a fee to obtain a copy of your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
-Where you have provided us with consent to use your personal data, you can withdraw this at any time.
-Where applicable, you may also have a right to receive a machine-readable copy of your personal data.
-You also have the right to ask us to delete your personal data or restrict how it is used. There may be exceptions to the right to erasure for specific legal reasons which, if applicable, we will set out for you in response to your request. Where applicable, you have the right to object to processing of your personal data for certain purposes.
If you want to make any of these requests, please contact firstname.lastname@example.org. We may need to request specific information from you to help us confirm your identity.
Contact us for information about how we use your personal data
If you have any questions about how we use your personal data or if you have a concern about how your personal data is used, please email us at email@example.com. Complaints will be dealt with by the Data Protection Manager, and will be responded to within one month.
If you are not satisfied with the way your concern has been handled, you can refer your complaint to the Information Commissioner’s Office.